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Shipping Policy

At Qomfrt, we want you to understand how your order will be prepared, shipped, and delivered. This Shipping Policy applies to purchases made directly through our online store.

For questions about shipping, tracking, or an existing delivery, contact support@qomfrtco.com.

1. Shipping Destinations

We offer shipping to the United States and international destinations supported at checkout.

Available shipping services depend on the delivery address, the products ordered, and applicable carrier or legal restrictions. A country appearing in the website’s currency or location selector does not, by itself, confirm that every product can be delivered to every address in that country.

Service to remote areas, islands, P.O. boxes, and military addresses depends on the available shipping method. Any relevant restrictions must be identified before purchase.

If we discover that we cannot deliver an accepted order to the address provided, we will contact you to discuss an available solution. We will not change the delivery destination or add a shipping charge without your agreement. If delivery cannot be arranged, we will cancel the affected order and refund the amount paid.

2. Order Processing and Delivery Times

The processing timeframe and estimated delivery window applicable to your purchase are communicated on the relevant product page or at checkout before you submit payment.

Processing time covers the preparation of your order, including necessary payment checks, picking, and packaging.

Transit time covers transportation after the parcel has been handed to the shipping carrier.

The total estimated delivery time includes both processing and transit. When a shipping option displays transit time separately, the applicable processing time is identified before purchase so that you can understand the overall delivery estimate.

Business days are Monday through Friday, excluding applicable public holidays affecting the relevant fulfillment location or delivery service.

An order confirmation means that your order has been received or accepted, as explained in our Terms of Service. It does not, by itself, mean that the parcel has been dispatched.

Estimated delivery windows are not guaranteed delivery dates unless expressly identified as a guarantee. However, describing a timeframe as an estimate does not allow an indefinite delay or remove our obligations when delivery does not take place as agreed.

3. Shipping Charges and Free Shipping

Shipping charges are calculated and displayed at checkout before payment. The product page also directs customers to checkout for the applicable shipping calculation. (Qomfrt)

Any free-shipping offer applies according to the conditions displayed with that offer, including eligible destinations, qualifying products, minimum purchase requirements, and the applicable shipping service.

Free shipping does not automatically include an express service or remove any processing time disclosed before purchase.

We will not add an undisclosed shipping or handling charge after you place your order. Optional upgrades require your express agreement.

If we choose to divide your order into separate shipments, you will not pay additional shipping charges solely because of that decision.

4. Fulfillment Locations and Separate Shipments

The location from which an order is dispatched may differ from the delivery destination. Where an order is fulfilled by a third-party partner from another location, that arrangement and any material cross-border implications will be disclosed before purchase.

Using a fulfillment partner or shipping carrier does not transfer our customer-service, delivery, or refund responsibilities to that provider.

Your order may arrive in more than one parcel when items require separate shipment. We will provide the relevant shipment information so that you can identify which products are included in each parcel.

Delivery of one parcel does not mean that all items in the order have been delivered. Each outstanding item remains subject to the delivery commitment applicable to it.

We will not substitute a different product, size, or color without your agreement.

5. Shipment Confirmation and Tracking

When your order is dispatched, we will send a shipping confirmation to the email address provided at checkout, including tracking information for the shipment.

Use the tracking link in that message to follow your parcel. If you cannot locate the message, check your spam or junk folder or contact support@qomfrtco.com.

A tracking number or a “label created” status alone does not confirm that the carrier has received the parcel. Dispatch occurs when the parcel is actually handed to the carrier.

If tracking is unavailable, appears inconsistent, or does not show delivery within the communicated timeframe, contact us. We will check the shipment with the relevant fulfillment partner or carrier and explain the available next steps.

You do not need to wait for a parcel to be formally declared lost before reporting a delivery problem.

6. Shipping Delays and Unshipped Orders

If we become aware of a material delay, we will contact you with the available information, a revised timeframe where reasonably supported, and any applicable cancellation or refund options.

For U.S. orders covered by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, we will ship within the timeframe stated before purchase. If no shipment timeframe is stated, the applicable default is generally 30 calendar days after receipt of a properly completed order. This is a shipment rule, not a standard delivery estimate for our store. (Federal Trade Commission)

If we cannot meet the applicable shipment deadline, we will provide the required delay notice and the option to accept a revised shipment timeframe or cancel for a prompt refund. We will obtain any required consent and cancel and refund the unshipped order when required by law. A general statement about possible delays does not replace these obligations. (Federal Trade Commission)

If an item is offered as a preorder or backorder, its status and expected shipment timeframe will be disclosed before purchase. If an unexpected stock issue affects an existing order, we will contact you rather than silently extend the shipment date.

7. Delivery Rights in the European Union and United Kingdom

Where applicable EU or UK consumer law governs your purchase, goods must generally be delivered within 30 calendar days after the contract is concluded, unless a different delivery timeframe has been agreed with you. This delivery requirement is distinct from the U.S. shipment rule described above. (European Union)

Where EU rules apply and delivery does not occur within the agreed or applicable deadline, you may generally give us an additional reasonable period to deliver. If we still do not deliver, you may terminate the contract and receive reimbursement. An additional period is not required in certain circumstances, including when we refuse delivery or an agreed delivery deadline was essential to the purchase. (European Union)

Customers in other destinations retain any mandatory delivery, cancellation, or refund rights available under the law applicable to their purchase.

8. Customs, Duties, and Import Charges

For cross-border orders, the treatment of taxes, customs duties, and any applicable clearance charges will be explained before purchase.

Amounts collected by Qomfrt are included in the total displayed before payment. Where a charge may instead be collected by a customs authority or carrier before delivery, we will disclose that possibility and explain who is responsible for paying it.

We will not require you to pay charges that were represented as included in your purchase or that we are legally responsible for bearing.

Where customs clearance requires reasonable information from the recipient, please respond promptly through the appropriate secure channel. Contact us if you need help verifying a request connected with your shipment.

We do not agree to misstate a parcel’s value, contents, or commercial status on customs documentation.

Customs processing may affect delivery, but it does not automatically remove your cancellation or refund rights or authorize us to retain payment indefinitely for an undelivered order.

9. Address Corrections and Order Cancellations

Please check your delivery details before submitting your order, including the recipient’s name, street address, apartment or unit number, postal code, and any necessary contact information.

To request an address correction or cancellation, email support@qomfrtco.com as soon as possible and include your order number.

We will make reasonable efforts to assist. Address changes and carrier interceptions may not be possible once an order has shipped.

If we can stop the order before dispatch, we will cancel it and refund the amount paid without a cancellation fee.

If the order has already shipped, you may still use the applicable return process or exercise any statutory cancellation right. Our inability to intercept a parcel does not remove those rights.

Any optional redirection or additional shipping service that carries a charge will be explained and requires your agreement before we arrange it.

10. Delivery Attempts and Parcels Returned to Sender

If a carrier attempts delivery or leaves instructions for collection, please follow the available instructions or contact us for assistance.

If a parcel is returned because of an incomplete address, an unsuccessful delivery attempt, or non-collection, we will review the circumstances and explain the available options.

We do not automatically treat an undeliverable parcel as a forfeiture of your payment.

If you request another delivery following an issue caused by incorrect customer-supplied information or non-collection, any reasonable additional delivery charge will be explained and agreed before reshipment, where legally permitted.

You will not be charged to correct a delivery failure caused by an error for which Qomfrt or its delivery providers are responsible.

Refusing a parcel or not collecting it may not, by itself, clearly communicate a cancellation request. Please contact us to state your intention. This does not remove any cancellation right validly exercised under applicable law.

11. Lost, Damaged, Incorrect, or Incomplete Deliveries

Contact support@qomfrtco.com promptly if your parcel is missing, arrives damaged, contains the wrong item, or is missing a product.

Please provide your order number and a description of the issue. Where reasonably available, photographs of the product, packaging, and shipping label can help us investigate. An unboxing video is not required, and an inability to provide photographs does not automatically invalidate a claim.

For deliveries arranged by us, we remain responsible for the goods until they are delivered to you or a person you designate to receive them. We do not treat handing the parcel to a carrier as delivery to you.

If tracking shows “delivered” but you cannot locate the parcel, check with household members, building reception, or another person authorized to receive it. You may contact us immediately while making those checks.

A “delivered” tracking status does not automatically resolve a disputed delivery. We will review the available evidence and coordinate with the carrier.

If the order is lost or we otherwise fail to deliver it as required, we will provide the appropriate remedy, including a replacement with your agreement or a refund where due. You will not be required to wait indefinitely for a carrier investigation.

Purchasing optional shipping protection is not a condition of receiving a remedy to which you are otherwise entitled.

12. Returns, Exchanges, and Shipping-Related Refunds

Our 60-day return and exchange policy begins when you receive the relevant item, subject to the conditions in our Return and Refund Policy. This reflects the 60-day commitment advertised by our store. (Qomfrt)

Eligible returns arranged through our support team include standard return shipping at Qomfrt’s expense, as explained in that policy. We do not charge restocking or return-processing fees.

For an eligible returned item, we submit the refund within 7 business days after receiving it, unless applicable law requires an earlier refund.

Refunds for unshipped or undelivered goods are not conditional on returning an item you never received. They are processed within the deadline applicable to the cancellation or delivery issue.

If we cancel an entire unshipped order because we cannot fulfill it, the refund includes all amounts collected for that order. Refunds involving partially fulfilled orders include the affected items and any associated charges that must be refunded.

Refunds are issued to the original payment method unless you expressly agree to another lawful method or a technical limitation requires us to coordinate a secure alternative. We will not require store credit instead of a monetary refund to which you are entitled.

13. Policy Changes and Contact Information

Changes to this Shipping Policy apply to future purchases. We will not retroactively reduce a delivery commitment, refund entitlement, or other right applicable when you placed your order.

Nothing in this policy excludes or restricts mandatory consumer rights.

For shipping questions, tracking assistance, address corrections, or delivery concerns, contact:

Qomfrt Customer Support
Email: support@qomfrtco.com

Please include your order number and relevant delivery details. Do not send passwords, complete payment card numbers, or card security codes by email.